Services

Mobile and Data Services

Telephone Expense Management

  • AOP/budget forecasting
  • Bulk SMS cost allocations
  • Remittance and credit requests
  • PO payment follow ups
  • Accounts cost center queries
  • Rebates
  • Monthly mobile and 3G comparison
  • Itemized billing and data accounts
  • Cost to company reporting
  • Top 20 user reports
  • Savings Schedule

New Lines

  • Receiving of new line order requests internally and raising vendor documentation
  • Sim swop/ activation

Hardware Orders

  • Receiving of hardware order requests internally and raising vendor documentation
  • Maintaining PO and hardware account orders
  • Managing hardware credits

Upgrades

  • Analysis of all voice and 3G lines
  • Management of upgrade schedules ensuring company policy is adhered to

Softlocks

  • Examine, control and maintain temporary limits

Scrap

  • Maintain devices which are non-repairable
  • Ensure hardware is scrapped environmentally friendly

Handset Setups (IOS, Android, Windows)

  • Email configuration (intune, MobileIron, Gmail, etc.)
  • Backup and restore (photo, contact transfers etc.)
  • Apple ID/Windows/Samsung account creation
  • App installation (Outlook, Teams, C4C, etc.)
  • Password keeper – documentation of account and password
  • Hardware resets
  • Online platform registrations (MyVodacom, etc.)

3G Setups

  • Software installation
  • APN configuration

Blacklisting/Blacklisting Reversal

  • Liaising with user and vendor to complete relevant documentation
  • Ensure the mobile policy is adhered to

Package Analysis/Migration

  • Compiling analysis’s and ensure the company policy is adhered to
  • Manage and maintain all relevant documentation

Repairs

  • Ensure all repairs are done according to warranty requirements and complete relevant documentation
  • Managing quotes and payments when required
  • Record-keeping of devices

WASP/USSD

  • Examine all content and ensure cancellation to provide a cost saving

Asset Register

  • Maintain IMEI per Associate and cost

HR

  • Mobile and 3G policy review and amendments
  • Mobile and 3G application forms
  • Payroll acceptance forms
  • BYOD acceptance forms

Troubleshooting

  • Network syncing
  • 3G settings
  • Device errors
  • Password resetting

Transfers off and on account

  • Provide recommendations and assistance with approval and documentation
  • Monitor and ensure transfers are completed timeously

Cancellation

  • Cancellation of unused lines to eliminate wastage and decrease monthly cost

Payroll and Split Billing

  • Salaried/hourly mobile and 3G payroll schedule
  • Director payroll schedule
  • Expat payroll schedule
  • Excess confirmation notifications sent to Associates along with itemized and invoice for expense claims

Database Maintenance

  • Monthly/Quarterly mobile updates

URL Requests

  • Assist users and business with URL investigations
  • Ensure relevant documentation has been completed and is aligned with the POPI Act

Legal (ICASA and RICA)

  • Facilitate and manage all relevant documentation

Disaster Recovery

  • Provide recommendations and solutions for most cost-effective temporary solution
  • Maintaining and support of disaster recovery hardware
  • Ensuring company policy is adhered to with the removal of hardware offsite

PBX and VOIP Services

Telephone Expense Management

  • AOP/budget forecasting
  • Remittance and credit requests
  • PO payment follow ups
  • Accounts cost center queries and internal cost splits
  • Rebates
  • High usage reporting
  • Cost to company reporting
  • Transferring services to correct accounts
  • Keep track of SLA hours
  • Advertising costs and credits
  • Savings Schedule

New equipment and extensions

  • Examine and ensure quotes are equivalent to specs
  • Co-ordinate secure environment in the handling of hardware and lines
  • Liaise with vendors on orders
  • Follow through on installation
  • Telephony training

Office relocation

  • Project planning
  • Co-ordinate all hardware to be returned to vendor or redistributed within the company
  • Record and track all cancellations (voice and hardware)

Indoor/Outdoor Transfers

  • Obtain necessary approval and orders
  • Facilitate orders and installations

Faults

  • Remote troubleshooting
  • Liaising with business and selected vendor
  • Co-ordinate technician/s onsite
  • Follow through on resolution

Speedials

  • Receiving of new speedial requests internally and raising approval with management
  • Programming and updating of speedials

Auth Codes

  • Auth code creation per user
  • Monitoring monthly usage
  • Auth code acceptance form

Consultancy

  • Provide suggestions and recommendations with regards to improved products and services that the appointed service provider is offering
  • Provide cost savings potential to current services within the parameters of associate requirements
  • Aid when setting up tender documentation for approval

Technical Support

  • License updates
  • Software releases
  • Services updates
  • Updating of Corporate directory
  • Change NCOS levels
  • Update Auto Attendant

HR

  • Policy review and amendments
  • Extension application forms

Database Maintenance

  • Monthly/Quarterly extension updates
  • Updating of cost center information

Programming

  • Obtain necessary approval and orders
  • Liaise with vendor on programming requirements
  • Ensure requests are completed in a timely manner

Disaster Recovery

  • Provide recommendations and solutions for most cost-effective temporary solution
  • Maintaining and support of disaster recovery hardware
  • Ensuring company policy is adhered to with the removal of hardware offsite
  • Programming of diversion of calls

Legal (ICASA and RICA)

  • Facilitate and manage all relevant documentation

SLA

  • To monitor and enforce the SLA agreements of chosen service provider
  • Analyze requirements prior to each contract renewal
  • Facilitate orders and renewals

Online Ticketing

  • Should the client have an online ticketing system or Helpdesk, Top Billings will ensure all incidents and requests are updated on the system and resolved in a timely manner